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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
Shipping & Return Policy
At Dump Truck Life, we appreciate every customer who supports the brand and the lifestyle. Our goal is to get your gear to you quickly and make sure you’re satisfied with your purchase.
Shipping Policy
Processing Time
All orders are processed within 1–3 business days after payment is received.
Orders placed on weekends or holidays will begin processing on the next business day.
You will receive a shipping confirmation email with tracking information once your order has been shipped.
Shipping Rates & Delivery Time
Standard Shipping (United States)• Estimated delivery: 3–7 business days after shipment• Shipping rates are calculated at checkout based on your location.
Expedited shipping options may be available at checkout depending on carrier availability.
Shipping Delays
While we work hard to ship orders quickly, Dump Truck Life is not responsible for delays caused by shipping carriers, weather, holidays, or incorrect addresses provided at checkout.
Please double-check your shipping information before submitting your order.
Lost or Stolen Packages
Once an order has been marked delivered by the carrier, Dump Truck Life is not responsible for lost or stolen packages.
If your package is missing, we recommend contacting the shipping carrier directly using your tracking number.
Return & Exchange Policy
We want you to love your Dump Truck Life gear.
If you are not satisfied with your purchase, you may request a return or exchange within 2 business days of delivery.
Eligible Returns
Items must be:• Unworn• Unwashed• In original condition• Free from damage or odors• Returned with original packaging if possible
Non-Returnable Items
The following items are not eligible for return:• Final sale items• Custom or limited edition merchandise• Worn or washed apparel
Exchanges
If you need a different size, we will gladly exchange the item if inventory is available.
Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
Damaged or Incorrect Orders
If you received a damaged or incorrect item, please contact us within 2 business days of delivery with:• Your order number• A photo of the item
We will make it right.
Return Process
To start a return, please contact us at:
Include:• Your order number• The item you wish to return• The reason for return
Once approved, return instructions will be sent.
Refunds
Once your return is received and inspected:• Refunds will be issued to the original payment method• Please allow 5–10 business days for the refund to appear depending on your bank.
Original shipping charges are non-refundable.
Contact Us
For any questions about your order, contact:
Dump Truck Life Support
Info@thedumptrucklife.com